Terms & Conditions.

Your agreement to these terms.

These Terms & Conditions ("Terms") govern your access to and use of the website at www.tetra.com.my and any services offered by Tetra Exponus (M) Sdn Bhd (Co. Reg. No. 201801027822 / 1289848-W) and Tetra Exponus Travels & Tours Sdn Bhd (Co. Reg. No. 20240105638 / 1596481-H) (collectively, "Tetra Exponus", "we", "us", "our").

By accessing this website, requesting a quote, enrolling in a programme, or engaging us in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy. If you do not agree, you must not use this website or our services.

Key terms used in this document.

• "Website" — the site located at www.tetra.com.my and any subdomain.
• "Services" — corporate training, travel arrangements, consulting, and any related services we provide.
• "Client" — the organisation or individual engaging Tetra Exponus.
• "Participant" — an individual attending or benefiting from our services on behalf of a Client.
• "Content" — all text, graphics, photographs, logos, programme materials, and other works on the Website or in our deliverables.
• "HRD Corp" — Human Resources Development Corporation, Malaysia's HRDF body.

Permitted and prohibited use.

You may use this website for lawful, personal, or business research purposes. You agree NOT to:

• Use the website in any way that breaches Malaysian or international law.
• Attempt to gain unauthorised access to any part of the website, server, or network.
• Introduce viruses, malware, or any malicious code.
• Scrape, harvest, or systematically extract content without our written consent.
• Impersonate any person or organisation, or misrepresent affiliation with Tetra Exponus.
• Use automated systems or bots to interact with the website beyond standard search-engine indexing.

We reserve the right to suspend, restrict, or terminate access for any user who breaches these Terms, without notice and without liability.

What we offer and how engagements work.

Tetra Exponus provides the following services through its respective entities:

• Corporate training programmes — leadership, soft-skills, technical, and HRD Corp claimable training, delivered by Tetra Exponus (M) Sdn Bhd.
• Travel & experiential engagements — corporate travel, retreats, MICE, and group tours, delivered by Tetra Exponus Travels & Tours Sdn Bhd.
• Consulting & advisory — performance, capability, and organisational development engagements.

All engagements are formalised by a separate written agreement, proposal, registration form, or invoice that sets out the scope, fees, timelines, and any specific terms applicable to that engagement. In the event of conflict, the terms of the signed engagement document prevail over these general Terms.

Specific terms for training programmes.

• Registration — confirmed only upon receipt of a signed registration form or written confirmation, and (where applicable) HRD Corp grant approval.
• Fees & invoicing — invoices are issued in Malaysian Ringgit (MYR) unless otherwise agreed and are payable within the period stated on the invoice.
• HRD Corp claimable — eligibility, grant approval, and disbursement remain governed by HRD Corp rules. We assist with documentation but cannot guarantee approval outcomes.
• Postponement & cancellation — handled per the cancellation schedule in the relevant engagement letter or registration form.
• Substitution — Clients may substitute Participants up to 24 hours before the programme start, subject to suitability of the replacement.
• Force majeure — programmes affected by events beyond our reasonable control (illness, pandemic, force majeure, regulatory change) may be rescheduled at no penalty to either party.
• Trainer assignment — we reserve the right to substitute trainers of equivalent competency where unavoidable.

Specific terms for travel services.

• Bookings — confirmed only upon receipt of deposit and signed booking confirmation.
• Third-party suppliers — airlines, hotels, ground operators, and visa agents are independent contractors. Their terms, schedules, and policies apply alongside ours.
• Travel documents — passports, visas, insurance, and health requirements are the Client's and Participant's responsibility. We will advise but cannot guarantee approvals.
• Travel insurance — strongly recommended for all engagements. We are not liable for losses recoverable under standard travel insurance.
• Itinerary changes — itineraries may change due to weather, political events, supplier availability, or safety reasons. We will use reasonable efforts to provide equivalent alternatives.
• Cancellation — supplier cancellation schedules apply; refunds are net of non-recoverable supplier deposits.
• Compliance — all travel services are operated in accordance with Malaysian Tourism Industry Act 1992 and applicable destination regulations.

Ownership of content and materials.

All Content on the website — including text, graphics, photographs, videos, logos, programme outlines, methodologies, and the "Tetra Exponus" name and marks — is the property of Tetra Exponus or its licensors and is protected by Malaysian and international copyright, trademark, and intellectual property laws.

You may:

• View and print pages for personal, non-commercial reference.
• Cite or quote excerpts with proper attribution to Tetra Exponus.

You may NOT, without prior written consent:

• Reproduce, redistribute, or republish website Content for commercial purposes.
• Modify, reverse-engineer, or create derivative works of our programme materials.
• Use our logos, trademarks, or trade dress in a manner that suggests endorsement or partnership.

Programme materials issued during a training engagement remain the property of Tetra Exponus and are licensed for the Participant's personal learning use only.

Information you send us.

When you submit information through the contact form, email, or any other channel, you confirm that:

• The information is accurate, complete, and lawfully provided.
• You have authority to submit it on behalf of any organisation named.
• The submission does not infringe on any third party's rights.

We reserve the right to retain or use submitted information for business purposes consistent with our Privacy Policy. We will not publish your identifiable details in marketing materials without prior consent.

What we do — and don't — guarantee.

The website and its content are provided "as is" and "as available". Whilst we take reasonable care to ensure accuracy, we do not warrant that:

• The website will be uninterrupted, secure, or error-free at all times.
• All content is current, complete, or free of typographical errors.
• Specific business outcomes (e.g. revenue uplift, behavioural change) will result from any training programme — outcomes depend on Client commitment, Participant engagement, and many factors outside our control.
• Travel itineraries, schedules, or pricing remain unchanged after publication, since these are governed by third-party suppliers.

All representations, warranties, and conditions implied by statute or common law are excluded to the maximum extent permitted by Malaysian law.

The boundaries of our liability.

To the maximum extent permitted by Malaysian law:

• Our total liability arising out of or in connection with any engagement is limited to the fees actually paid by the Client for that specific engagement.
• We are not liable for indirect, incidental, consequential, or special damages — including loss of profit, business, goodwill, data, or anticipated savings.
• We are not liable for any act or omission of third-party suppliers (airlines, hotels, venues, payment processors, hosting providers) where reasonable selection care has been taken.
• Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under Malaysian law.

Your responsibility for misuse.

You agree to indemnify, defend, and hold harmless Tetra Exponus, its directors, employees, contractors, and partners against any claims, damages, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your unlawful use of the website or our services.
• Your infringement of any third party's rights, including intellectual property and privacy rights.
• Inaccurate or fraudulent information submitted to us.

Links to and from third-party sites.

Our website may contain links to third-party websites — including social platforms, partner organisations, and payment processors. We provide these links for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or operations of those websites.

Linking to our website from external sites is permitted, provided the link does not falsely imply endorsement, partnership, or any relationship that does not exist. We reserve the right to request removal of misleading links.

When access or engagement ends.

We may suspend or terminate your access to the website at any time, with or without notice, where:

• You breach these Terms.
• Continued access creates a security, legal, or commercial risk to us.
• Required by court order or competent authority.

Termination of website access does not affect any pre-existing engagement agreement, which remains governed by its own terms. Sections relating to intellectual property, liability, indemnification, and governing law survive termination.

Jurisdiction and dispute resolution.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct discussion, and where that fails, through mediation under the Asian International Arbitration Centre (AIAC) or another mutually agreed mediator.

When and how these Terms are updated.

We may revise these Terms from time to time to reflect changes in our services, technology, or legal requirements. The "Last updated" date at the top reflects the current version. Material changes will be notified by website notice or email where appropriate. Continued use of the website after such changes constitutes acceptance of the revised Terms.

Questions about these Terms.

For any clarification regarding these Terms or our services:

These Terms & Conditions were last updated on 4 May 2026 and are governed by the laws of Malaysia. They should be read together with our Privacy Policy.